FAQ

Frequently asked website questions

HOW DO I PLACE AN ORDER?

Select your desired products, click "Add to Cart," and proceed through our secure checkout process. We will let you know once your order ships.

WHAT IS MY ORDER PROCESSING TIMELINE?

Orders are typically processed and shipped within 5-10 business days. International orders require an additional 1-2 weeks.

WHY DO I TRACK MY ORDER?

Tracking information may require 24-48 hours to activate in the carrier's system. And you will immediately by E-mail

WHAT SHOULD I DO IF MY ORDER IS DELAYED?

While most orders arrive within 10 business days and international orders within 15 business days, occasional delays may occur. If your package exceeds these timeframes, our customer service team will assist in resolving the matter.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (Visa, Mastercard) and PayPal for secure, convenient transactions.

WHEN WILL PAYMENT BE PROCESSED?

Your payment method will be charged immediately upon successful order placement.

HOW DO YOU PROTECT MY PERSONAL DATA?

We implement rigorous security protocols to safeguard your information. All transactions are encrypted using SSL technology, and we never retain complete credit card details after processing your order.