Returns
We accept returns within 30 days of purchase. To be eligible for a return:
Item must be unused and in its original condition
Original packaging must be intact
Proof of purchase (receipt/invoice) is required
Non-Returnable Items:
Perishable goods (food, flowers, etc.)
Intimate/sanitary products
Hazardous or flammable materials
Opened media (CDs, DVDs, software, etc.)
Items damaged through customer misuse
Important:
Do not return items directly to the manufacturer
Returns after 30 days will not be accepted
Refunds
- Upon receiving your return, we will inspect the item
- You will be notified via email about:
Receipt of your return
Approval/denial of your refund
- Approved refunds will be processed to your original payment method
Processing time depends on your bank (typically 5-10 business days)
Late/Missing Refunds?
- Check your bank account
- Contact your credit card company
- Reach out to your bank
- If unresolved, email us at service@TCMTea.com
Special Cases
Sale Items:Final sale – not eligible for refund
Exchanges: Only for defective/damaged items
Email photos to service@TCMTea.com
Gifts:
– If marked as gift: Receive gift credit via mail
If not marked as gift: Refund goes to original purchaser
Return Shipping
– Customer pays return shipping costs
– Shipping fees are non-refundable
– For items over $75, we recommend:
– Trackable shipping
– Shipping insurance
We cannot guarantee receipt of returned items
Policy Updates
We may update this policy periodically. Changes will be posted on this page. Continued use of our site constitutes acceptance of any modifications.
For questions, contact service@TCMTea.com
